scugp.com | Resources: Terms

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Thank you for visiting the SGP website and reviewing our online Terms. These terms are for your reference only.

Project Quote:

• The Project Quote is for the company and/or named person. Unless authorized by SGP.

• The labor referred to in the Project Quote refers to business days only.

• The labor time referred to in the Project Quote is an estimate only, the actual labor time

may vary. Due to unforeseen situations or client changes during the project.

• The total quoted price referred to in the Project Quote is for reference only and doesn't

imply that this is the actual total. Due to unforeseen situations or client changes during

the project.

Invoice:

• If company and/or you would like to have weekly Invoices sent. All weekly Invoices are

accompanied with a weekly timesheet. This information will be gathered and e-mailed with

a PDF file to the client. A schedule may be established to have it delivered on a specific day

of the week until the completion of the project. Weekly Invoices are for projects that will

be billed at an hourly rate only, not project rate. Arrangements will need to be made prior

to starting the project. This service will be an additional fee added to the final Invoice.

• The remaining balance and any additional charges will appear on the final Invoice once the

project has been completed. If any discounts are to be awarded they will also appear on

the final Invoice.

• The client will be responsible to pay the remaining balance of the Invoice in full at the time

of delivery. All payments are to be done through the SGP website in the form of PayPal or

a credit card. Unless authorized by SGP prior to the completion of project.

Payment:

• All website projects don't require having website hosting. If your website project requires

you to have website hosting. The amount of your website hosting for one year is required

to be paid in full following SGP recieving the signed and dated Online Authorization Form.

• SGP requires all clients to pay for website hosting (if applicable) and down payment in two

separate transactions. Due to the website hosting charge is non-refundable if website

project is cancelled.

• All website/non-website projects require a 50% down payment following SGP recieving

the signed and dated Online Authorization Form.

• All project work will not begin until Online Authorization Form, Website Hosting and/or

Down Payment have been received by client.

• At this time SGP does not accept any net terms.

• All payments are to be done through the SGP website in the form of PayPal or a credit

card. Unless authorized by SGP prior to the completion of project.

Shipping:

• Projects that need to be packaged will include a packaging cost with-in the quoted price.

• Projects that need to be delivered or shipped by SGP will include a delivery or shipping

charge; if a non-website project has not been started charges will be refunded. If a

non-website project has been started and then canceled, shipping and handling charges

will not be refunded.

Project Cancellation:

• After client has given authorization to begin project, client will have with-in two business

days to cancel the project in writing. It is the responsibility of the client to submit the

request by the second day at 5:00 pm (PST). All requests are to be submitted by the

Project Cancellation Form for consideration and too establish when received. If the client

decides to cancel the project after the two business days have elapsed their will be a

service charge. The service charge will be 25%-50% of the total price quoted depending

upon how much work has been completed, minus website hosting charge (if applicable).

The two business days will begin once SGP has received the signed and dated Online

Authorization Form.

• If a refund is warranted to the client for a project cancellation, SGP will determine from

the down payment made by client what the 25% - 50% of the total price quoted will be.

After it has been established SGP will create a Project Cancellation Summary Report

(break down), this information will be gathered and e-mailed with a PDF file to the client.

With-in 30 days SGP will refund the funds that is stated on the report (if any are owed to

the client).

• All projects that are started and then cancelled by the client and/or SGP, the client will

receive none of the graphic files. All work is the property of SGP. Client may not take any

samples or ideas to another company and/or person for completion of their project.

• Website hosting is a non-refundable charge on all website projects. This charge will not be

refunded back to client if client and/or SGP cancels website project.

• Shipping and handling charges will be refunded if a non-website project has not been

started and cancelled. If a non-website project has been started and then cancelled,

shipping and handling charges will not be refunded.

Other:

• If you the client are entitled to receive a Gift Card on a special or a thank you. The chosen

establishment is the discretion of SGP.